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123game sets out its legal terms so you know exactly what governs your account, the content you access, and the transactions you make. Access to our platform depends on your local law and the eligible regions we operate in — read these terms before using any part of the site.
Our terms are written to reflect how this platform actually operates — not as abstract disclaimers. When you open an account with 123game, you enter into a direct relationship with us under the terms published at the time of registration. Those terms cover how we process transactions (including through bKash and Bank Transfer), how we store account data, and what actions we may take if a policy is breached. We update our terms when our services change in a material way. When that happens, we notify you through the contact details linked to your account. Continuing to use the platform after a notified update counts as acceptance of the revised terms. If you disagree with a change, the right course is to stop using the service and contact our support team to discuss your account status. Availability of our platform — including which features and payment rails are active — depends on your local law and the eligible regions we serve. We do not make representations about legality in jurisdictions we have not specifically confirmed. Your account activity, including deposits via bKash, is recorded and accessible through your transaction history inside the account area.
Not every service connected to your 123game session sits under the same policy. Understanding where our terms apply — and where a third party's rules take over — helps you know who to contact when something needs resolving.
Your login, session data, identity verification steps and account settings all fall within this policy. Any action taken through your account is governed by the terms you accepted at registration. Changes to access are communicated through your registered contact details.
Deposits and withdrawals processed through bKash or Bank Transfer are subject to both our platform terms and the operating rules of those payment services. We record each transaction in your account history, but the payment provider's own policies govern their side of the transfer.
Game content, odds data, editorial copy and promotional material on 123game are covered by our terms. We are responsible for what appears on this site; studios supply game content for our lobby but operate under separate provider agreements that do not override your account rights with us.
Links or integrations that take you outside the 123game domain — including external payment apps or identity services — are governed by those third parties. We are not responsible for their terms, data practices or availability. Check their published policies directly.
Your rights under this policy are practical, not just written promises. You can review your full transaction record at any time from the account history section — this includes every bKash deposit and Bank Transfer you have made. If any account detail is incorrect — name, contact number, linked payment method — you can request a correction by contacting our support team with the relevant documentation. Questions about how your data is held, or how long we keep records after account closure, can be raised directly through our published contact routes. If you believe a policy has been applied incorrectly to your account, you can submit a formal query and we will review the case against the terms in force at the time the action was taken. These rights sit alongside, not instead of, whatever protections local law gives you — and availability of each right depends on your eligible region.
Open the account history section to see every transaction, session and account change logged against your profile. No separate request is needed to view your own activity — it is accessible once you are signed in.
If your registered name, mobile number or linked payment method needs updating, reach out to support with a clear description of the change and any verification documents they ask for. We process corrections against the identity records we hold.
For any question about how a specific term was applied to your account, contact us through a published support route and reference your account ID. We aim to respond through the same channel you used to reach us.
If you need to discuss account closure, data retention or how your bKash transaction history is stored after closure, submit the request via our support channel. We will confirm the applicable retention period and next steps in writing.
For any legal or policy question, use the contact routes published on the site. We do not accept policy queries through channels we have not listed — doing so helps us keep a clear record of every case we handle.
The live chat option appears on the site when agents are available. Use it for account-specific queries where you can share your account ID. Responses are given in the same session where possible.
Send policy and data-related questions to the email address listed in our contact section. Include your account ID and the specific policy area you are asking about so we can route your query to the right team.
The help centre within your signed-in account area covers common policy questions. Check there first — many account-access and transaction queries are answered without needing direct contact with the support team.
We hold account data only for as long as it is needed to operate your account and meet the obligations set out in our terms. When you close your account, we follow a documented retention schedule — the details of which you can request through our support route.
Transaction records, including bKash and Bank Transfer history, are held for the period specified in our terms. After that period, records are removed or anonymised. You can ask for confirmation of your specific retention timeline by contacting support with your account ID.
We use cookies to keep your session active, remember your language and region settings, and understand how the site is navigated. The cookie notice on your first visit explains what is set and how to manage preferences through your browser settings.
Access to your account is protected by the login credentials you set at registration. If you suspect unauthorised access, change your password immediately and contact support. We do not ask for your password through any support channel — if someone does, do not share it.
If you want to request a change to how we hold or use your data, submit the request via our published email support route. We will confirm whether the request falls within what our terms allow and respond accordingly, referencing the applicable policy version.
These are the questions account holders ask most often about how our legal terms work, what rights they have, and how to act on them. If your question is not here, reach out through one of the support routes listed on this page.
Yes. Access to 123game depends on your local law and the eligible regions we serve. We do not make representations about legality in every jurisdiction. If you are unsure whether access is permitted where you are, check your local regulations before creating or using an account.
Your full transaction record, including every bKash and Bank Transfer entry, is in the account history section once you are signed in. No separate request is needed. If a transaction appears missing or incorrect, contact support with the date and approximate amount.
Contact our support team through live chat or email with a description of what needs to change and any documentation they request. We match update requests against the identity records we hold before making changes. We cannot process corrections without verification.
When you close your account, we follow a documented retention schedule. Transaction and identity records are held for the period specified in our terms, then removed or anonymised. You can ask support to confirm your specific retention period before or after closure.
We notify you through the contact details registered to your account when a material change is made. Continuing to use the platform after that notification counts as acceptance of the updated terms. If you disagree, contact support to discuss your account before the change takes effect.
Submit a formal query through our email support route, referencing your account ID and the specific action you are querying. We review each case against the terms in force at the time the action was taken and respond through the same channel you used to contact us.