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123game collects and uses your information only for the purposes described in this policy — running your account, processing transactions through bKash or Bank Transfer, and keeping your activity secure. Access to this platform depends on your local law and eligible regions.
This privacy policy sets out how 123game collects, stores, and uses personal data when you create an account, make a deposit through bKash or Bank Transfer, or contact our support team. We collect only what is necessary: your name, contact details, payment method identifiers, and activity records tied to your account. We do not sell your personal data to third parties, and we do not share it outside the scope described here without your knowledge. Where we work with third-party services — for example, payment processors handling a bKash deposit or Bank Transfer request — those parties receive only the minimum information needed to complete the transaction. Your data is retained for as long as your account remains active and for the period required by applicable rules after closure. You may request a summary of the data held against your account by contacting support through the routes published on this site. This policy applies to your use of the 123game platform wherever access is permitted under your local law and the eligible regions we serve. If local law in your jurisdiction restricts this type of platform, your access and any data obligations depend on that local legal position.
This policy covers your registered 123game account and the data generated when you use it — from logging in on mobile to submitting a Bank Transfer request. It does not extend to third-party sites you may reach through links on this platform, and it does not govern data that payment processors like bKash hold independently under their own terms.
All data collected when you log in, update your profile, or change account settings falls within this policy. This includes device identifiers, session logs and any identity verification details you submit.
Deposit and withdrawal records tied to bKash or Bank Transfer are covered here to the extent 123game holds them. The payment provider's own handling of your wallet data is governed by their separate policy.
Browsing behaviour on the 123game platform — pages visited, game sessions opened, time on site — is recorded in aggregate and per account where it helps us keep the account functioning and secure.
External links, game studio platforms or any service you access outside the 123game domain are outside the scope of this policy. We do not control how those parties collect or use your data once you leave.
You have concrete options available to you at any point while your 123game account is active. Reviewing what we hold is straightforward — contact support through the published route and request an account data summary. If details on your account are incorrect, such as a mismatched name or outdated contact number, you can update most fields directly through your account settings page; fields that require identity verification may need a support request to change. If you want to know specifically how your bKash or Bank Transfer transaction records are stored, ask support and we will describe the retention period and who has access. You can also raise a question about any part of this policy without closing your account — just send your question through the support contact route and we will respond to what is published. Closing your account does not erase records immediately; retention follows the period set out in the policy details above, after which inactive account data is removed from active systems.
Contact support and request a summary of data held on your account. We will confirm what categories of information are stored and the general retention period that applies.
Update your name, contact information or linked payment details through account settings. Changes that affect identity verification require a support request with the relevant documentation.
Send any question about how your data is used directly to our published support route. You do not need to close your account to ask; we handle policy questions separately from account actions.
After account closure, data is held for the retention period set in this policy. Once that period ends, it is removed. Contact support to ask about the timeline applicable to your account.
If you have a question about your data, need to correct information, or want to understand how your bKash or Bank Transfer records are held, reach us through the routes published on this site. We do not publish response time commitments here — use the route that matches your question type and follow the instructions shown.
Open the chat option visible on the site when you are logged in. Use this route for account-level privacy questions that need a quick response.
Send detailed data or policy questions to the support email address published in the contact section of this site. Include your registered account details so we can locate your records.
The help section of your account area contains published articles on data handling, account settings and transaction records. Check there first for answers to common privacy questions.
123game applies consistent data handling practices across your account — from the moment you register to long after your last session. Cookies are used to keep your session active, remember your account preferences and measure how pages are used in aggregate. You can adjust cookie settings through your browser; some functional cookies are required for the account to work. Security measures on your account include session authentication and access controls on stored records — we do not publish technical specifics here, but these are applied at the account level. If you believe your account has been accessed without your authority, contact support immediately through the published route.
We use session and preference cookies to keep your account functional. Analytics cookies measure site usage in aggregate. You can manage non-essential cookies through your browser settings at any time.
Active account records are retained while your account is open. After closure, records are kept for the period required by applicable rules, then removed from active systems. Contact support for the specific timeline.
Session authentication controls access to your account data. If you notice unfamiliar activity on your account — including on wallet or transaction records tied to bKash or Bank Transfer — report it to support straight away.
If this policy is updated in a way that affects how your data is handled, we will note the change on the policy page. Continued use of your account after a change is posted means you have seen the updated terms.
These answers cover the questions we see most often about how personal data, account records and transaction history are handled on 123game. If your question is not here, send it through the published support route.
We collect the details you submit at registration — name, contact information and any identity documentation required to verify your account. We also record login activity and device identifiers tied to your sessions. We collect only what is necessary to run and secure your account.
We share data only where required to process your transactions — for example, passing your payment reference to a bKash or Bank Transfer processor. We do not sell your personal data. Third parties receive the minimum information needed for their specific function and are not permitted to use it for other purposes.
Records are retained for the period required by applicable rules after account closure, then removed from active systems. The exact duration depends on the type of record and the rules that apply in the eligible regions we serve. Contact support to ask about the timeline for your specific account.
Yes. Contact our support team through the published route and request a data summary. We will confirm what categories of information are stored against your account and the general retention period that applies. You do not need to close your account to make this request.
Most contact and preference details can be updated directly in your account settings. Fields tied to identity verification — such as your registered name or national ID — require a support request. Submit the correction through the published support route and follow the instructions shown.
This policy applies to your use of the 123game platform wherever access is permitted under your local law and the eligible regions we serve. If local law in your jurisdiction places restrictions on this type of platform, your access and any related data obligations depend on that local legal position, not solely on this policy.